Shipping policy

Shipping Rates

We offer free shipping on orders over $45. The minimum purchase amount for Free Shipping is based on the Sub-Total in your cart and does not include tax or any coupons applied. Any order below $45 is charged a flat rate of $8.99. Free shipping does not apply to orders requiring freight shipping. See below for charges on freight items.

We deliver via UPS, FedEx, DHL, and common carriers. Please allow 24 hours for tracking information to be emailed to you when available. Tracking may not be available on all orders. A signature is required for deliveries going to a business; residential deliveries will be at the discretion of the delivery driver if a signature is required for delivery.

Order Cancellations

Orders cannot be canceled or changed once submitted. Due to our commitment to processing orders quickly, our distribution center is immediately notified to pick the order for shipment once the checkout process is completed. If you no longer need the item and would like to return it, please contact our returns department.

Estimated Delivery

Our estimated delivery dates are calculated based on various factors, including product availability at our distribution centers, time of day, delivery location, and whether an item must be shipped freight. Delivery may take longer than estimated for high quantity orders, items not available at the nearest distribution center, or shipping to remote locations. Nordecks.com cannot guarantee any stated delivery date. Please note that transit times do not include weekends and deliveries only occur on business days.

Bulk orders shipped directly from the manufacturer require a longer lead time and are not shipped the same day. Please allow several days for tracking information to be emailed to you. Allow additional days for delivery for raft or technology items.

For the most accurate shipping delivery dates, refer to your shipping confirmation email after placing your order. Click here to track your order.

Shipping Restrictions

Nordecks.com does not ship to Hawaii, Alaska, U.S. territories, PO Boxes, APO or FPO addresses, or internationally. We also cannot accept orders shipping to UPS/FedEx stores, USPS locations, mail holding facilities, or freight forwarding companies.

Freight & Oversized Shipping

Items that ship freight, including furniture, oversized items, hazardous items, and products with a combined weight over 600 lbs do not qualify for free shipping. These will ship via common carrier from our distribution center to your dock in 5-10 business days. The shipping charge for these items is $74 for the first item and $40 for each additional freight item, with a maximum total of $400.00. Any item beyond that will ship for free.

A signature is required for all truck deliveries; someone must be available during business hours (Monday-Friday 8:00 AM to 5:00 PM) to sign for a truck delivery. Please note any visible damage on the bill of lading/delivery ticket before signing for the shipment.

Truck shipments are tailgate/dock delivery only. The driver will bring the item to the rear of the truck but will not assist in bringing the item off the truck or inside. If you need additional services to get the product off the truck and inside, additional charges may apply.

Inside delivery is available for business addresses in some metropolitan areas for an additional charge. If you request the driver to deliver inside at the time of delivery, you will be responsible for any additional charges. Please note that inside delivery does not include installation and takeaway of packaging materials.

Residential delivery may not be available in some areas; we will contact you if delivery cannot be made to your address. Inside delivery is not available to residential addresses or home offices.

Please contact us for any questions regarding your freight delivery at support@nordecks.com. Please have the product number, quantity, and delivery information available.