Refund policy

Packaging & Sending Returns

After obtaining your Return Authorization Number and a return address, make sure to carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package, but not on the product packaging. Ensure the item is packaged suitably for shipment.

Use your preferred shipping method to send the product to the return address. If possible, provide us with the return tracking number and track the return to ensure we receive it.

Once our Returns Department receives the merchandise, Nordecks.com assumes full responsibility. We are not responsible for any loss or theft before the merchandise is in our possession. Consider insuring valuable items to cover replacement costs in case the package is lost during transit.

If a product is returned as new but has clearly been used or damaged prior to its return, we reserve the right to refuse a refund entirely.

Non-Returnable Items

Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do NOT accept returns on the following items: toner cartridges, ink cartridges, electronics, business machines, mattresses, select furniture, clearance, closeout items, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals, and paper). These products will only be accepted in case of a manufacturer's defect, damage, or an error on our part.

Opened computer software, calendars, or dated appointment books from the current or previous calendar years cannot be returned.

Expiration Dates

Some Non-Returnable items have an expiration date. Check the expiration date upon delivery. If the expiration date is 30 days or less, contact us, and we will reship the item at no cost.

Return Reasons

If you ordered the item incorrectly or changed your mind, we will refund the purchase price of the unopened, re-stock able item, minus shipping costs. Items returned directly to the manufacturer may be subject to a restocking fee and must be returned in case quantity. You will be responsible for the cost of returning the item to Nordecks.com.

If we sent a defective, incorrect, or damaged item, contact us within 2 business days, and we will arrange for the merchandise to be returned. If your order is incomplete or not received, contact us, and we will investigate and, if necessary, process a replacement or refund.

Returns Without Prior Authorization

To maintain low prices for all customers, return authorization is required to return merchandise. If an item is refused upon delivery, be aware that your refund may be subject to actual outbound shipping and return shipping costs. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you for helping us keep prices low for all our customers.

Manufacturer Warranties

Unless stated otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty vary depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, contact the manufacturer directly. For assistance in contacting a manufacturer, email us at support@nordecks.com.

Processing Refunds/Replacements

Once we receive your returned items, we will inspect and process them. Refunds will be processed back to the original payment method. Refunds are usually processed within one to two weeks. Allow one week to receive replacement merchandise.

Delivery Fee on Returns and Refunds

For California residents only. On a delivery returned to Nordecks.com for a full refund of the purchase price and any applicable sales tax, the retail delivery fees collected and paid on such retail delivery are NOT eligible for a refund or credit per the state of California.